In order to customise your chatbot, you first have to create it by following the instructions outlined in the “create a chatbot from scratch” tutorial. When you are done with the settings in that tutorial, let’s move on to customise our chatbot.

Step-by-step instruction of how to customise your chatbot

1. Click on appearance marked “1” in the image above, after you must have finished the settings in the previous tutorial
2. Upload your chatbot image in the area marked “2” in the image above. This is the image that will appear at the bottom left or right (or wherever you chose) on your website. The ideal maximum size of the image should be 60×60 pixels.
3. Upload your chatbot logo image to the section marked “3”. This is the image that will appear at the top of your chatbot when it opens up. The ideal maximum size of the image should be 31×300 pixels.
4. The section marked “4” relates to the look and feel of your website. This is where you can customise your chatbot with your brand colours to match the look and fel of your website. You are only limited by your imagination.
5. The section marked “5” relates to the button texts that appear at the bottom of your chatbot when it opens up. It includes “send button”, “reset button”, and an optional “predefined questions” button. The predefined questions button is for when you add questions in the settings tab that users can click to get the conversation started. 
6. The section marked “6” is for you to customise your lead capture form if you want to capture leads.
7. Finally, the section marked “7” is for you to save your settings.

Congratulations! You are done customising your chatbot with your brand colours to the look and feel of your liking.